IOT and Mobile Development
We have powered many B2B applications by integrating modern technologies like Artificial Intelligence, Machine Learning, AR/VR, and others via customized mobile and IOT solutions.
Case Study
Business Challenge
This Customer provides wired and wireless broadband networks with life cycle service excellence in installation, service delivery and remote support for broadband networks. Customer needed a mobile application with chat as core functionality to address questions and technical issues from end-users. Client wanted an easy application to allow users to connect with their support. The same application would allow back-end escalation and collaboration with 2nd and 3rd tier support. An administrative console would also be needed to automate workflows, ticket resolution and customer feedback.